Información de contacto

Contact Policy

At Aquelarre Atelier, we deeply value communication with our community. If you have any questions about our products, your order, shipping, or need assistance, we’ll be happy to help.

Available contact channels:

• Official email: info@aquelarreatelier.com
  We respond Monday to Friday, within 48 business hours.

• Instagram Direct Message: @aquelarre.atelier
  While this is not our primary customer service channel, we do our best to check messages regularly.

• Contact form: available on our website, under the [Contact] section.

Response time:
We aim to respond as quickly as possible. However, please note that we are a small team and every message is handled with personal care. We appreciate your patience and understanding.

Messages outside business hours:
Inquiries sent over weekends or public holidays will be answered from the next working day.

Post-purchase assistance:
If you've already placed an order, please include your order number so we can assist you more efficiently.