Política de reembolso

Returns & Exchanges Policy – Aquelarre Atelier

At Aquelarre Atelier, every garment is crafted with intention. Many of our pieces are handmade, using unique finishes, special applications, and artisanal techniques. Most of our collections are limited, and many items are one-of-a-kind. Because of this, we ask that you read our policy carefully before making your purchase.

RETURNS (for dissatisfaction or change of mind)

We accept returns if you are not fully satisfied with your order. However, due to the limited nature of our pieces, you must contact us within 5 days of receiving your item.

Conditions for return:

  • The garment must be in perfect condition: unworn, unwashed, free of odors or damage, and with all original tags and packaging intact.

  • Returns are not accepted for custom pieces, one-of-one items, or made-to-order garments.

  • Return shipping costs are the responsibility of the customer.

  • Once we receive and inspect the item, we will issue a store credit for the full value of the item (no expiration). In exceptional cases, a refund may be considered.

SIZE EXCHANGES

If you need a different size and we have it available, you may request an exchange within 30 days of receiving your order.

Conditions:

  • The item must meet the same condition standards as returns.

  • Shipping costs for exchanges (both ways) are paid by the customer.

  • If the desired size is not in stock, we can offer store credit for future use.

We highly recommend checking our size guide or contacting us directly if you're unsure which size to choose — we're here to help.

DAMAGED OR WRONG ITEMS

If your item arrives defective (not due to intentional distressing or artisanal features) or you receive the wrong product, please contact us within 48 hours of delivery with:

  • Your order number.

  • Clear photos of the item.

  • A brief description of the issue.

In such cases, we will cover return shipping costs and send you a replacement or offer a suitable alternative.

PLEASE NOTE:

  • Slight irregularities such as uneven stitching, fading, raw hems, or distressed details are intentional and part of the garment’s design. These are not considered defects.

  • We do not accept returns or exchanges after the deadlines above or without prior email notification.